PROMOTIONAL OFFERS AND PRICES
All the offers mentioned on the website are limited to metropolitan France.
The prices on the website are in euros including all taxes, besides the shipping and delivery costs, and are subject to change over the course of the year. All ordered products are charged to the current price at the time of the order.
Order and transaction validation
You order is then processed in order to deliver your order. You can print your order form.
As soon as your order is registered, a detailed receipt will be sent to your e-mail address. This receipt will specify the exact invoice and terms of delivery of your order. This receipt supposes acceptance of the order which will validate the transaction. The online order system and database is the legal reference of content and date of the order.
However, we reserve the right to cancel any order from a customer with whom there is a dispute concerning payment of a previous order.
Our product offerings and prices are valid only within the limits of available stock.
If a product is unavailable after placing your order, you can request the cancellation (refund by check) or an exchange of your order by notifying us by e-mail.
Our sales and price apply for delivery from our factory in Marseille, 13014. Our products are only delivered to the countries listed in the drop-down menu accessible while creating your client account or choosing your recipient. You are responsible for providing us with all information required to enable the delivery of your order.
Preparation and delivery time are indicative only.
The average periods of treatment and preparation of your order are from 7 to 8 working days, as well as the additional delivery period of our selected carriers: TNT, So Colissimo…
Your order is sent by post. We negotiate delivery costs, on your behalf, with the Post Office. This delivery cost will be at your expense.
Our company , NCDSM (La Nouvelle Compagnie de Détergents et du Savon de Marseille) will do its utmost to respect the delivery period. However, a delay in delivery does not entail the cancellation of an order, penalties or damages of any kind. Nevertheless, the buyer will be allowed to cancel its order in the case of non-delivery due to “force majeure” by a thirty-day period from the order’s registration. In this case, NCDSM will pay back any amount levied for the order, except for any grievances or damages requested by the buyer.
An act of “force majeure” is namely regarded as fire, total or partial strike of postal services, accident or failure of the carrier or any NCDSM supplier.
In any instance, on-time delivery supposes that the Customer is up-to-date with any obligations to NCDSM. You are required to verify and accept the quality of the goods delivered and give details of any anomalies on the delivery coupon at the time of the delivery and before signing the delivery order of the carrier. The inspection of the condition of the product is considered as done once the delivery receipt is signed.
If the package appears torn, damaged or opened, you must check the status of the articles contained in the package. If the products are damaged, you have to refuse the package and write down the reason on the delivery coupon. If the carrier is the postal service, you have to ask for an alteration declaration while refusing the package. If not, you will have to point out the anomalies by registered mail and confirm it to the carrier no later than 72 working hours after the articles are received. A copy of these documents must be sent to NCDSM: 66 chemin de Sainte Marthe – 13014 Marseille – FRANCE.
If the product did not meet your expectations, do not worry: send the item back in the original packaging, in perfect condition, within 10 days of its receipt to this address: NCDSM: 66 chemin de Sainte Marthe 13014 Marseille, FRANCE.
We are committed to change or refund it by check within 15 days of its receipt according to the following terms:
- If the package is sent back without being opened, we will pay you back the products and the delivery fees.
- If the article sent back is unsuitable for sale, we will sent it back to you. Delivery fees remain your responsibility.
- If the product is returned due to an error for which we are responsible: we will reimburse the cost of the product and the postage charges (including for the return.)
Beyond the withdrawal period, any product returned must be the subject of a formal agreement between the buyer and NCDSM and will be pay back through a credit note.
As of reception of the agreement, you have 15 days to send the product back. Once this period has passed, the return will be refused.
We advise you to use a tracked parcel to send your return package to Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM) – Service Retours : 66 Chemin de Sainte Marthe, 13014 Marseille. We are not responsible for packages that we did not send. Only the consignor is able to make the necessary enquiries toward postal services.
Shipping costs are charged to the customer. Please note that we cannot offer exchanges or refunds on any opened, used products or without the order’s invoice. To process your request, remember to write down your order number and your full contact details.
The products offered are in compliance with the French legislation in force. Photographs and texts illustrating the products on offer are not contractually binding. As a consequence, La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM) cannot be held liable in case of slight difference with the photographs and texts.
La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCSDM) cannot be held liable in case of the non-execution of the contract because of an out-of-stock condition or an unavailability of the product, force majeure, disruption, fire, total or partial strike especially of postal services, means of transport and/or communication. NCDSM will not be held liable for any consequential damages, trading loss, loss of profit, loss of opportunities, damage or expenses, which could occur.
NCDSM recalls that in accordance with rule 1124 of the French Civil Code, dependent minors have no rights and obligations in contract. Therefore, orders intended for minors must be completed by parental authority. In case of accidental collection of a minor’s personal data, the parental authority is able to oppose to their conservation and transmission to third parties.
This website may suggest hypertext links to other sites or Internet sources. NCDSM cannot be held responsible if the content of these sites would contravene the laws and regulations in force. Besides, NCDSM draws attention to the fact that express written permission must first be granted by NCDSM when creating a hypertext to our home page or any other page included in our website.
In accordance with the laws which govern the intellectual property rights in literary and artistic property, this Website and all its elements trademarks, designs, copyright, logo… and their compilation are the property of La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM) and its suppliers. These latter are granted no license or right other than that of consulting the Site.
The reproduction or use of all or part of these elements is to be used solely for informative purposes, personally and privately; any reproduction and any use of copies made for other purposes are expressively prohibited. Any other use constitutes infringement and shall be sanctioned by way of intellectual property in the absence of the prior written authorisation of La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM).
La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM) does not have access to your banking information at any time of the transaction.
To secure the transaction, La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM) chose the online payment module BPPC to encrypt the information taken at the time of payment with the SSL protocol (your personal information will be kept private and will never be made public). Once validated, the collected data will be erased; that is the reason why you will need to fill in you banking data for each transaction.
If you do not wish to communicate these data, you can pay by check to La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM). In this case, you will add your username and your order’s reference.
PAYMENT BY CREDIT CARD (secured payment)
Visa, Mastercard, Eurocard and credit cards are accepted, however American Express are not. BPPC bank ensure the security of the transaction. The order becomes effective as soon as the payment is accepted. In case of the bank's refusal, the order will be automatically cancelled.
PAYMENT BY CHECK
Do not forget to sign the order slip and add your check if you order by mailing. Your order will be processed once we received the check which may increase the delivery time and change the products’ availability. In this case, we will contact you in order to find a solution or refund the missing articles.
We inform you that the cash on delivery method is not accepted by La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM).
TITLE RETENTION CLAUSE
The products are the properties of NCDSM until their receipts by the client then the risks of the articles will be transferred to the client.
COLLECTION AND UTILISATION OF CLIENTS’ INFORMATION
Our clients’ information is used to personalise and continuously improve our customer service.
We use your information to process your orders and payment, deliver your articles, communicate with you about your needs, store and update our files as well as your accounts, release content such as promotional offers, and advice you products that might interest you.
We also use these data to improve our website, detect and avoid frauds or misuses as well as toenable selected third parties to provide us with technical, logistics or other functions in our behalf.
Some information will be mandatory in order to provide you these services.
The publication director can set up links to other websites or other internet sources. Nevertheless, since he is not the editor of these sites, it cannot control their content. Thus the publication director will not endorse and be responsible or liable for any content, collection and transmission of personal data, installation of cookies or any other process in support of the same ends, carried out by these sites.
NCDSM shall not be responsible for any direct or indirect damage resulting or following the diffusion of a virus by any third party through its website and likely to infect the computer system or the configuration of the user's computer following a connection, use, navigation, downloading from this site.
MODIFICATION OF TERMS AND CONDITIONS
Given possible evolution of the website, La Nouvelle Compagnie des Détergents et du Savon de Marseille (NCDSM) reserves the right to adapt or to modify at any time these terms and conditions.
In that case, these new terms and conditions will be made known through the website and will only be applicable to orders done after the modification.